Refund and Returns Policy
Returns & Policies
Returns, Shipping, Payments & Legal Information
At Innovators, we are committed to providing reliable educational technology solutions for schools and institutions in Morocco. This page outlines our policies regarding returns, shipping, payments, and customer rights.
If you have any questions, please contact our support team.
1. Return Policy
Right of Return
We carefully select every product in our range and strive to offer only the highest-quality and safest educational toys. If, for any reason, you are not completely satisfied with your purchase, you may return it.
You have the right to cancel your order within 14 days of receiving it, without providing a reason. After cancelling your order, you have an additional 14 days to return the product to us.
Once we have received the returned item, you will be refunded the full purchase amount. Please note that the cost of returning the product from your address to ours is at your own expense.
Non-Returnable Items
What cannot be returned?
There are a few exceptions to our return policy, and we hope you understand them. For example:
*Digital Licenses
Please note that digital licenses cannot be returned once they have been activated.
Once a license code has been activated or used, it is permanently assigned to the customer and can no longer be cancelled, revoked, or returned. This is because digital products are delivered and accessed immediately upon activation.
* Products that have clearly been used for an extended period, such as a Bee-Bot with sand caught between its wheels. This is not acceptable for return.
* Consumable or reusable items that have already been used, such as pens or markers that have been written with, mats that have already been used, or batteries that have been removed from their packaging.
Return Procedure
Returns Process
In most cases, a step-by-step process applies to returns.
If you wish to return a product, please send us an email within 14 days of delivery stating which product you would like to return. After receiving your request, we will provide you with the further instructions to complete the return process.
Please do not send any items back before receiving confirmation and instructions from our team.
2. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed using the original payment method.
- Refund processing times may vary depending on the payment provider.
- Shipping fees may be non-refundable unless the return is due to our error.
For digital licenses, refunds are not possible once the activation code has been delivered or used.
3. Shipping Policy
Shipping Within Morocco
…..
International Shipping
…..
Order Tracking
…..
4. Payment Policy
-
Visa
-
Mastercard
-
PayPal
-
Other supported payment methods
5. Warranty & Product Issues
-
Contact us within 48 hours of receipt.
-
Provide photos and order details.
- Replacement
- Repair
- Or refund where applicable
6. Privacy & Data Protection
- Personal information is stored securely.
-
Data is not sold to third parties
-
Information is used only for order processing, support, and communication.
7. Terms & Conditions
- Our Terms & Conditions
-
Our Return Policy
-
Our Shipping Policy
-
Our Privacy Policy
8. Contact Information
For questions regarding returns, policies, or orders, please contact:
Innovators
Email: servicedesk@innovators.ma
Phone: +212 6 88 63 26 28
Business Hours: Monday – Friday
We are committed to supporting schools and institutions with transparent and reliable service.
Stay Updated
Receive updates about new educational tools, special offers, and technology innovations for schools.
Innovators:
